Play & Entry
Questions about entry passes, age groups, socks, supervision, and play session rules.
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Faqs
FAQs
Find quick ansers about visiting Minoland, play sessions, parties, cafe, membership, and more.
Question Categories
What Can We Help With?
Browse common questions by topic before your visit, booking, party, or membership purchase.
Parties & Hire
Helpful answers for birthday parties, private venue hire, guest numbers, and setup questions.
Cafe & Membership
Find information about food, drinks, member benefits, discounts, and full menu access.
Helpful Answers
Frequently Asked Questions
Here are some of the most common questions families ask before visiting, booking, or joining.
Check visit rules before arrival.
Review party and membership notes.
Contact our team if you need help.
Do we need to book before visiting?
Walk-ins may be available depending on capacity, but booking ahead is recommended for weekends, public holidays, and busy periods.
Are grip socks required?
Yes. Grip socks are required for children and visitors entering the play area to help keep the space safer and cleaner.
Can adults enter the play area?
Adults may enter where supervision is required. Please follow venue rules and staff guidance during your visit.
Can we bring outside food?
Outside food may be restricted unless approved for special occasions or party arrangements. Please contact the team before bringing food.
How do party bookings work?
Party bookings are subject to availability. Guest numbers, package details, timing, and setup requirements should be confirmed before the event date.
Can we book private venue hire?
Yes. Private venue hire may be available for special celebrations, family events, school groups, and larger gatherings depending on date and time availability.
What does membership include?
Membership benefits may include entry savings, selected café discounts, guest passes, and special member perks depending on the plan selected.
Where can I find the café menu?
You can view or download the full café menu from the Cafe page. Seasonal items and availability may vary.
Need More Help?
Still Have Questions?
Contact our team and we will help you with visit planning, party bookings, private hire, membership, or cafe qiestions.